Octwin by Cequens · WhatsApp + web
Your best salesperson, working inside WhatsApp.
Customers browse, choose, book and pay without leaving the chat — and answers come back instantly, at a fraction of what AI replies normally cost.
Get started free · Browse the marketplace · See a real conversation
- Rich, not a text bot
- Catalogues, carousels, forms, payment — inside the thread
- Instant answers
- Taps skip the AI wait entirely
- No AI cost on taps
- Your highest-volume replies cost nothing to answer
A real conversation, start to finish, without leaving WhatsApp.
Why Octwin
Three things your customers will feel immediately.
01 · The experience
A shop, not a chatbot.
Most bots can only send text back. Yours sends a scrollable product carousel, a tidy list of options, a booking form, a map pin, a catalogue, a cart and a payment request — all in the chat your customer already has open.
- They tap instead of typing, so they never mistype or get misunderstood.
- They can send a photo, a voice note or a document — and be understood.
- Nothing hands them off to a website, where most people quietly drop away.
02 · The speed
Answers that don’t keep people waiting.
When a customer taps one of your buttons, they are not asking an open question — they have already told you exactly what they want. So the answer comes straight back, with none of the pause people are used to from AI assistants.
- Instant
- on every tap — no AI thinking time
03 · The cost
Your busiest conversations cost nothing to answer.
Most platforms charge you for AI on every single message, including the ones where the customer just pressed a button. Those are the bulk of real traffic. Here they are answered directly — so your bill tracks the conversations that actually needed intelligence.
- Zero
- AI cost on a tap — not cheaper, none
In the chat
Everything a customer can do without leaving the thread.
The same conversation works on WhatsApp and on your website.
- Choice buttons
- Pick an option with one tap.
- Option lists
- Browse a menu of choices.
- Product carousel
- Swipe through items with photos.
- Forms
- Fill several fields at once.
- Catalogue & cart
- Add items, review, check out.
- Pay in chat
- Confirm and pay in the thread.
- Location
- Share a pin, find the nearest branch.
- Photos
- Send a picture and be understood.
- Voice notes
- Talk instead of typing.
- Documents
- Send a file and get an answer.
- Booking
- See real availability and claim a slot.
- Order updates
- Follow an order without asking.
Runs your business too
The conversation is the front. This is everything behind it.
Every conversation writes into a real back office your team works in — not a transcript you have to re-read.
- Records
- Your customers, products and anything else you track — with full history.
- Casework
- Issues that need a person, routed with the full story attached.
- Work inbox
- Queues, priorities and response targets for your team.
- Scheduling
- Staff, rooms and slots — double-booking is impossible.
- Commerce
- Catalogue, cart, checkout and payment, all in the conversation.
- Catalogue
- Your products, your fields, your photos and prices.
- Carts
- An abandoned cart is a record you can act on, not a lost visitor.
- Orders
- Every order tracked from placed to delivered.
- Automation
- When something changes, the follow-up happens on its own.
- Journey
- See where customers stop, and what it costs you.
- Surveys
- Ask afterwards, and keep the answer on the record.
- Performance
- What sold, what stalled, who is carrying the load.
- Products
- Carts
- Orders
- Bookings
- Cases
- Campaigns
- Survey responses
Seven record types every project gets on day one — plus any of your own.
Straight answer
What works today, and what is still coming.
Everything above works now. Here is the part that doesn’t yet — you would find it in week one anyway.
Working today
- Any conversation a customer starts, on WhatsApp or your website — from first hello to a paid order.
- Replies within WhatsApp’s 24-hour window, including photos, voice notes and documents.
- Handover to a person, with the full history attached.
- Your own products, fields and records — not a template you have to fit into.
Not yet — don’t plan on it
- Messaging a customer outside the 24-hour window needs an approved WhatsApp template, and that path is still coming.
- We do not offer broadcast campaigns on WhatsApp today. If a vendor promises you one without mentioning templates, ask them about the 24-hour window.
- Two of the gates on that path are Meta’s, and they are the long pole.
Start with a conversation.
Try it on your own website first — nothing is visible to a customer until you decide it is.
What a WhatsApp AI agent is, in detail
Octwin by Cequens · conversational agents for WhatsApp + web · Cequens